Shipping and returns

Currently, we only ship within Canada and the United States. We offer free shipping within Canada on all orders over $99 CAD before tax. For U.S. orders, there is a flat shipping fee of $35 CAD per order to any U.S. address (excluding Alaska and Hawaii).

All packages will be shipped via Canada Post.

Our current processing time is approximately 3-5 business days. U.S. packages may take longer in transit due to export customs inspections.

Shipping Partner: Canada Post

return policy 

Since most of our products are food items, we generally do not accept returns unless: You received the package and the product was not opened or damaged, and you are not satisfied with the product. In this case, you must contact Canavida Customer Support within 24 hours of package delivery to request a return. Your product must be in original condition; for the health and safety of our employees, we do not accept products that have been opened or used. We currently do not cover return shipping charges and will process your refund within 2-3 business days of receipt of your package.

If the product you receive is damaged or damaged during shipping, or we send you the wrong product. Please contact customer service within 24 hours after the package is delivered. Photo proof and invoice are required for returns, refunds or exchanges. Once we receive your inquiry and provide return instructions, you must deliver your return package to Canada Post within 14 days of our response. Any package returned outside of 14 days may not be eligible for return, exchange or refund. We will cover return shipping costs and process your refund or exchange within 2-3 business days.

Refund

After your return is received and inspected. We will send you an email to notify you that we have received your returned item. We will also notify you of approval or denial of your refund. If you are approved, your refund will be processed. Points will be automatically posted to your credit card or original method of payment within 6-7 business days.

Canavida is not responsible for delays or non-delivery of orders due to:

1. Your order was shipped to the wrong address due to incorrect information you provided. We will do our best to assist in tracking your package. However, because we send packages with tracking information, you must contact Canada Post or Purolator if your package does not arrive.

2. If the items in your order are out of stock, your order may be delayed.

3. If the package has been delivered to your address, but you have not cooperated to receive the package. In this case, you must contact Canavida Customer Support. However, we do not bear shipping costs.

4. In the event of force majeure, the arrival of your package may be delayed. We know you can't wait to receive your new Canavida order, and we're working hard to get your package to you as quickly as possible! Some exceptions may apply. Please contact us for more information.

Business hours: Monday to Friday, 09:00-17:00 (US Eastern Time)

Phone: +1 (905)-482-9099

電子郵件：canavida.ca@gmail.com