Shipping and Returns
Currently, we only ship within Canada and the USA.
We are excited to offer free domestic shipping in Canada on all orders over $79 before taxes. Our current processing time is 1-3 business days. Due to the current Covid-19 restrictions, some orders might have longer processing times. We usually experience higher volumes during the holiday season and sales events, so please allow us more time to prepare your The flat rate shipping fee for shipment orders ineligible for free shipping is $15. Your parcel will be delivered by either Canada Post or Purolator. Unless the package contains items that require express delivery, all orders are shipped through ground shipping with a signature required.
For U.S orders, Canavida gladly offers the flat rate shipping fee $35 per orderto any U.S address (not including Alaska and Hawaii). All parcels will be shipped with Canada Post. Our current processing time takes around 3-5 business days. U.S parcels may have a longer transit time due to custom examination for exportation.
Shipping partner: Canada Post
Since most of our products are food, we generally do not accept a return unless:
You have received the package and have not opened or damaged the product, and you are not happy with the product. In such cases, you must contact Canavida customer support within 24 hours of your parcel delivery to request a return. Your product must be in its original state; for the health and safety of our staff, we do not accept opened or used products. We currently do not cover the return shipment and will process your refund within 2-3 business days upon receiving your parcel.
If the product you received is damaged or compromised during shipment, or if we send you the wrong product.Please contact customer support within 24 hours of parcel delivery. Photo proofs and your invoice is required for a return, refund, or exchange. Once we received your inquiry and provide instructions for a return, you must drop off your return parcel to Canada Post within 14 days of our response. Any packages that have been returned outside of the 14 days may not be eligible for a return, exchange or refund. We will cover the return shipment and process the refund or exchange in 2-3 business days.
Once your return is received and inspected. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. And credit will automatically be applied to your credit card or original method of payment within 6-7 business days.
Canavida will not be liable for delays or undelivered orders caused by the following:
- Your order is delivered to the wrong address because the information you provided is incorrect. We will do our best to help track down your package. However, because we send parcels with tracking, It is essential that you contact Canada Post or Purolator if yourpackage does not arrive.
- If an item in your order is out-of-stock, your order may be delayed.
- If the package was delivered to your address and you have failed to cooperate with receiving your package. In such cases, you must contact Canavida customer support. However,we do not cover the cost of shipment.
- In cases of force majeure, your package arrival may be delayed.
We know you can’t wait to receive your new Canavida order, and we are trying our best to get your parcel to you at the earliest possible! Some exceptions may apply. Please contact us for more information.
Let us help you!
(Business hour: Monday-Friday, 10:00-18:00 EST)
Phone: +1 (866)-848-1388